Shipping policy

Shipping Policy

Last Updated: July 30, 2026

Thank you for shopping with us! We are committed to providing reliable shipping services and keeping you informed throughout the delivery process.

Order Processing

  • Orders are processed within 1–3 business days after payment has been received.

  • Orders are processed Monday through Friday, excluding public holidays.

  • During peak seasons, promotions, or holidays, processing times may be slightly longer.

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Shipping Destinations

We proudly ship to customers worldwide.

Please note that shipping availability may vary depending on local carrier restrictions or import regulations in your country.

Estimated Delivery Times

Delivery times vary depending on your location.

  • United States & Canada: 7–15 business days

  • Europe: 7–18 business days

  • Australia & New Zealand: 8–18 business days

  • Asia: 5–15 business days

  • Rest of the World: 10–25 business days

These delivery estimates are not guaranteed and may be affected by customs processing, weather conditions, carrier delays, or other circumstances beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address, selected shipping method, and the items in your order.

From time to time, we may offer free shipping promotions on qualifying orders.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email.

Please allow 24–72 hours for tracking information to become active after receiving your shipping confirmation.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by your country's customs authorities.

These charges are the responsibility of the customer and are not included in the purchase price or shipping charges unless otherwise stated.

We recommend contacting your local customs office for more information before placing your order.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your order.

We are not responsible for delays or additional shipping charges resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Shipments

While we work with trusted shipping partners, occasional delays can occur.

If your package appears delayed or has not arrived within the estimated delivery timeframe, please contact us. We will work with the carrier to investigate the shipment.

Please note that we are not responsible for delays caused by:

  • Customs inspections

  • Severe weather

  • Carrier disruptions

  • Natural disasters

  • Local delivery issues

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery.

Please include:

  • Your order number

  • Photos of the damaged item(s)

  • Photos of the shipping packaging

This information helps us resolve your claim as quickly as possible.

Missing Packages

If tracking shows your package has been delivered but you cannot locate it, please:

  • Check around your delivery location.

  • Ask household members or neighbors.

  • Contact your local postal carrier.

If you still cannot locate your package, please contact us and we will do our best to assist.

Contact Us

If you have any questions regarding your order or shipping, please contact our customer support team.

We appreciate your patience and thank you for choosing our store!